Q. How do I place an order with Carson?

Q. Is there a minimum order amount?

Q. If I know the SKUs, can I use them to quickly place an order?

Q. Can I save an order or my shopping cart to use in the future?

Q. Are there current specials or discounts?

Q. I would like to place an order with my sales representative, but I do not know who they are. Where can I find this information?

Q. If I have a backorder how will it be handled?

Q. I have a retail business in Canada, how can I purchase your products?

Q. How can I modify or cancel an order I placed through the website?

Q. What are the Under Order Minimum Fees?

Q. If my order qualifies for a free display how should I notate that?

Q. I want my order to ship at a future date, how do I go about this?

Q. I do not want backorders, where can I indicate that?


Q. I want to order a specific quantity for an item, but it is forcing me to do it in x increments, why?

Q. I found the price online is different than in the catalog, why?

Q. How does California Proposition 65 apply to our products?


Q. Which credit cards do you take for payment?

Q. If I have a credit memo how will it get applied to my account?


Q. How will you ship my order?

Q. Do you have a freight cap?

Q. Do you ship outside of the United States?


Please visit the Credit Request & Returns page on our website to find out more information.


Q. What types of web browsers does your site support?

Q. I think I found an error on the site or the page is not loading correctly, what should I do?


If you are a consumer and have a question or inquiry, please contact our Customer Service Team and they will assist you 800 888 1918