Q. How do I place an order with Carson?
A. There are several ways you can order with us. But before you get started, if you are not an existing customer you will need to register
with us. We are a wholesale distributor and we only sell to retail stores.
1. If you are a retail store and haven't ordered with us before, please Register with us here
2. If you're an existing customer there are several options:
a. Sign in to your account online and place your order online
b. Call our Customer Service Team at 800 888 1918
c. Email your order to Service@CarsonHomeAccents.com
d. Fax your order to 724 295 4033
e. Contact your sales representative. Find Your Rep here
Q. Is there a minimum order amount?
A. We do have a minimum order amount of $100.00 for each of our product lines. If you place an order that is under the required minimum, fees will apply to your shopping cart during checkout.
Q. If I know the SKUs, can I use them to quickly place an order?
A. Yes, please use our Quick Order
form to type the SKU and quantity you would like to order and then proceed through the checkout process.
Q. Can I save an order or my shopping cart to use in the future?
A. Yes, use the Save the Cart button that is available in the shopping cart and save the cart with a name you choose for future reference.
Q. Are there current specials or discounts?
A. Please check our Promotions
section for current specials, or contact your sales rep or our Customer Service Team.
Q. I would like to place an order with my sales representative, but I do not know who they are. Where can I find this information?
A. Please use our Find Your Rep
locator to contact the agency in your area and they will assist you with finding your sales representative, or you can contact our Customer Service Team.
Q. If I have a backorder how will it be handled?
A. We typically ship backorders as complete as possible and cancel all backorders under $30.00 due to excessive shipping costs. You have the option to not accept backorders (please notate this on your order or call our Customer Service Team), but it is not recommended due to the receipt of goods to our warehouse at various times.
Q. I have a retail business in Canada, how can I purchase your products?
A. All Canadian customers must order through our Canadian distributor, Edenborough, Ltd. Please see their contact info below:
p: 800 265 6398
f: 877 806 3648
Q. How can I modify or cancel an order I placed through the website?
A. If you already submitted your order online, and it has not shipped, you can call our Customer Service Team at 800 888 1918 or contact your Sales Rep to modify or cancel your order. If your order has shipped it can not be modified or cancelled.
Q. What are the Under Order Minimum Fees?
A. Under Order Minimum Fees apply to each product line when your order does not meet the $100.00 value. However, you must have at least $100.00 in the cart to check out at any time.
Items are automatically grouped together by product line in the cart.
Carson ® requires a minimum order amount of $100.00 for each of our product lines. If your cart does not meet the minimum order requirement for each product line the following fees will apply:
- Order Amount of $0 - $49.99 will incur a $30.00 per product line fee
- Order Amount of $50.00 - $99.99 will incur a $5.00 per product line fee
- ALL ORDERS OVER $100.00 WILL NOT INCUR ANY FEES
Please note that the less than minimum order fees are in place to help offset the costs associated with packing and shipping orders that are less than $100.00. By ordering $100.00 or more it helps keep your shipping charges as cost effective as possible and helps keep our prices reasonable so that you can enjoy a great value everyday.
Q. If my order qualifies for a free display how should I notate that?
A. Please note that you would like a free display (if your order qualifies) in the “Comments” section on the Cart page. Be sure to include the item number of the display.
Q. I want my order to ship at a future date, how do I go about this?
A. Indicate in the “Comments” section of your order on the Cart page the date you would like your order to ship or if you would like to put a cancel date on the order.
Q. I do not want backorders, where can I indicate that?
A. Please note that you would not like to receive backorders in the “Comments” section of your order in the Cart page.
Q. I want to order a specific quantity for an item, but it is forcing me to do it in x increments, why?
A. Certain items are sold in multiples, meaning that you have to order in multiple quantities. For example, if ceramic mugs come in an assortment of 4 pieces, you will be required to order in 4s-4, 8, 12, 16, etc. There are minimum quantities also associated with each of our products. In the previous example, if the minimum was 12 and the multiple was 4 you be required to order 12 pieces, and then order in multiples of 4-12, 16, 20, etc. These values are defined and displayed for each product on our site. The minimum order quantity is also populated in the quantity box for each product.
Q. I found the price online is different than in the catalog, why?
A. We hold the right, at any time, to change or modify the products or prices on our Site, our catalogs, or in any other material that is distributed and related to Carson®. The prices shown on the site (once you are logged in) may differ from prices that are displayed in our catalogs; upon this occurrence, we reserve the right to deem the correct price on any item for sale.
Q. How does California Proposition 65 apply to our products?
A. We test all of our ceramic and glass pieces used for serving food to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium. In accordance with Proposition 65 we will ticket all items going to California with the following warning: "The materials used to manufacture this product may contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm."
CREDITS & PAYMENTS
Q. Which credit cards do you take for payment?
A. We accept Visa, MasterCard, Discover, & American Express. We also accept payment via check or money order.
Q. If I have a credit memo how will it get applied to my account?
A. Unless you notify Accounts Receivable otherwise (800 888 1918, option 1), we will apply the credit memo to the invoice the items that are being credited were originally on. If you already paid the invoice the items being credited were on, the credit memo will remain open on your account until your next order.
Q. How will you ship my order?
A. We ship UPS or FedEx within the 48 contiguous United States, unless otherwise specified. Shipments via FedEx will only be made if we are provided a collect number from the customer). Shipments to Alaska, Hawaii, and Puerto Rico are made via United States Postal Service (Parcel Post), unless otherwise specified.
Q. Do you have a freight cap?
A. We cap our freight cost at 20% of the full wholesale value of your order. Displays and hardware are excluded from the freight cap - meaning that normal freight charges will apply to these items.
Q. Do you ship outside of the United States?
We ship to Puerto Rico using the United States Postal Service. If your store is located internationally, please provide us with a freight forwarder address that is located in the United States and we can ship your order to them.
CREDITS & RETURNS
Please visit the Credit Request & Returns
page on our website to find out more information.
Q. What types of web browsers does your site support?
Q. I think I found an error on the site or the page is not loading correctly, what should I do?
A. Please call our Customer Service Team at 800 888 1918 or use our Contact Us
If you are a consumer and have a question or inquiry, please contact our Customer Service Team and they will assist you
800 888 1918