FREQUENTLY ASKED QUESTIONS


ORDERS


Q. How do I place an order with Carson?

Q. Is there a minimum order amount?

Q. If I know the SKUs, can I use them to quickly place an order?

Q. Can I save an order or my shopping cart to use in the future?

Q. Are there current specials or discounts?

Q. I would like to place an order with my sales representative, but I do not know who they are. Where can I find this information?

Q. If I have a backorder how will it be handled?

Q. I have a retail business in Canada, how can I purchase your products?

Q. How can I modify or cancel an order I placed through the website?

Q. What are the Under Order Minimum Fees?

Q. If my order qualifies for a free display how should I notate that?

Q. I want my order to ship at a future date, how do I go about this?

Q. I do not want backorders, where can I indicate that?


PRODUCTS


Q. I want to order a specific quantity for an item, but it is forcing me to do it in x increments, why?

Q. I found the price online is different than in the catalog, why?

Q. How does California Proposition 65 apply to our products?

CREDITS & PAYMENTS


Q. How can I pay an invoice?

Q. Which credit cards do you take for payment?

Q. If I have a credit memo how will it get applied to my account?

SHIPPING QUESTIONS


Q. How will you ship my order?

Q. Do you have a freight cap?

Q. Do you ship outside of the United States?

CREDITS & RETURNS


Please visit the Credit Request & Returns page on our website to find out more information.

TECHNICAL QUESTIONS


Q. What types of web browsers does your site support?

Q. I think I found an error on the site or the page is not loading correctly, what should I do?

CONSUMERS


If you are a consumer and have a question or inquiry, please contact our Customer Service Team and they will assist you 800 888 1918